Ondoxa Ltd ("We") is an Irish company located at Ground Floor, 14 Parnell Street, Waterford, Ireland, X91 DW0H (company number: 710137) that operates through the https://ownfollow.co site ("Site") an online service that enables any individual acting in a private capacity ("Customer" or "You") to gain subscribers on various social networks ("Service").
The purpose of these Terms is to define how you, as a Customer, may use the Service ("Terms"), the liability of Ondoxa and the relationship between the Parties.
By using the Site or creating an account with us, you recognise and agree to abide by these legally enforceable terms and conditions. If you do not acknowledge or agree to these terms and conditions, kindly abstain from accessing our website and creating an account with us.
This version of Our Terms is dated 04/06/2024.
1. Account Registration
1.1. Access to and use of our service requires the opening of an account through our Site ("Account").
1.2. During the registration, the following information will be requested:
You are responsible for the precision of the information provided during the registration of your account and for ensuring the ongoing accuracy of your registered account details. This includes, but is not limited to, your contact and billing information, as well as the confirmation that you are of legal age and possess the legal right to subscribe to our Service in your country of residence. The provided information should encompass your full name, social media username, and email address, which we may use for communication purposes.
It is imperative to note that we retain the right to pursue legal actions against you, including criminal proceedings, in cases of identity theft.
1.3. The subscription agreement is considered officially established only upon the confirmation of the payment received as outlined in Article 2 ("Contract"). You have the option to obtain a copy of your agreement by requesting it via email at [email protected] at any time.
1.4. The initiation of the Account grants exclusive access and usage rights of our platform solely to the Customer responsible for opening the said account. As a Customer, it is your responsibility to maintain the confidentiality of the access credentials, login and password, and promptly report any unauthorised use to us. Unauthorised transmission of access credentials to third parties without our explicit consent is strictly forbidden.
1.5. The usage of our Service is restricted to individuals employing it for personal purposes only. Any use for professional purposes is prohibited and will result in the immediate termination of your subscription. Consequently, access and use of our Service will be revoked without prior notice and without eligibility for any refunds.
2. Service Description and Payment
2.1. We provide an online platform that enables users to optimise their social media impact by boosting their popularity through the acquisition of followers.
2.2. The price of the Service is as follows:
2.3. The above prices are inclusive of all taxes.
2.4. Payment is made through our Site in euros by credit card (Visa, MasterCard, American Express). The Site is equipped with an online payment security system allowing the Customer to encrypt the transmission of his banking data. We use an external supplier, Hipay, for our payment process and do not keep any data relating to your bank details and cards. For more information on this subject, we invite You to consult our Privacy Policy.
2.5. Once the contract is formalised, you only have to wait 24 hours to receive followers on your account. Once subscribed, you will benefit from all the discounts of the "VIP Club" on all the products we offer.
3. Cancellation
3.1. You retain the right to unsubscribe and conclude your Contract at your discretion by selecting the "Unsubscribe" link located at the bottom of the website. Please note that upon unsubscribing, your account deactivation and cessation of service access and usage will occur either at the conclusion of the trial period or at the conclusion of the current month in which the cancellation was requested. In such instances, no refund shall be provided, subject to the terms outlined in Article 4.
If you encounter difficulties during the cancellation process, feel free to reach out to our customer support team via phone at +1 (646) 915-0150, email at [email protected], or our contact form.
3.2. We reserve the authority to terminate your contract at the conclusion of a month, wherein we will duly notify you via email to the address provided during your registration process. Should there be a violation of these Terms, we retain the prerogative to suspend your account for the duration necessary to conduct any requisite verifications. In the eventuality of a suspension or termination, you will be notified in advance through the same email address.
3.3. Termination pursuant to this section shall not entitle the parties to any refund, except in the case where such termination is equivalent to the exercise of a right of withdrawal on your part within the meaning of Article 4.
4. Right of Withdrawal and Refund
4.1. You have the right to withdraw from the Agreement within 14 (fourteen) days from the confirmation date.
4.2. The withdrawal can be initiated by submitting the cancellation request via email. A confirmation of the withdrawal will be transmitted to the email address provided during the registration process.
4.3. Refunds, whether in full or partial, will only be approved by Ondoxa Ltd if the services provided are not completely fulfilled within the specified 24-hour timeframe due to the actions or inactions of the company. In cases of delayed delivery or failure to promptly fulfil an order, the company may, at its discretion, opt to grant a complete or partial refund.
Should you be eligible for a refund, you are required to initiate the request within 14 (fourteen) days of the initial payment for our service. You can contact us for a refund through telephone at +1(646)915-0150, via email at [email protected], or by using our contact form.
4.4. Upon receipt of your refund request, a confirmation will be sent to the email address provided during registration. If you opt for a refund and have not used our service, the reimbursement will be processed within 5 (five) to 10 (ten) days from the date we receive your refund request, and the refunded amount will be credited back to the card used for payment.
4.5. It's crucial to note that if you have already received additional subscribers or followers within the current month, no refund will be issued for that month. In such cases, your refund request will be treated as a cancellation request, effective at the end of the ongoing month.
5. User Behaviour and Obligations
5.1. In order to access the Site and consent to these terms, it is imperative that you have reached the legal age for entering into contractual commitments.
5.2. Under these terms, we authorise your personal use of the Site and the Service. Transferring the Site to another individual or permitting others to use your registered account is strictly prohibited. This means that you bear full responsibility for all activities carried out with your registered account. Additionally, it is incumbent upon you to ensure the confidentiality of your account login and password information. Ondoxa disclaims any responsibility for any third-party use of your account and the consequential outcomes and damages that may arise.
5.3. Selling, copying, renting, leasing, loaning, distributing, transferring, or sublicensing any or all the content on the Site or our service is strictly prohibited. Likewise, using Our Service for business purposes is expressly forbidden.
5.4. Attempting to gain unauthorised access to our systems or those of our subcontractors, as well as engaging in any activity that may disrupt, diminish the quality of, or interfere with the performance or functionality of the Site and our service, is also prohibited.
5.5. Using the Site or services for spamming or any unlawful purposes, violating these terms, or engaging in fraudulent or malicious activities is strictly prohibited. Moreover, any usage that may potentially harm, disable, overload, deteriorate, or compromise our systems or security, or disrupt other users, is strictly prohibited.
5.6. Engaging in conduct that denigrates our activities or damages our reputation, whether through Our Service or external platforms (such as social networks), is strictly forbidden.
5.7. Any attempt to transfer your rights or obligations under these terms to another individual requires our explicit written consent.
5.8. Users are strongly advised to promptly report any issues or concerns to our Customer Support team for timely resolution.
6. Limitation of Liability
6.1. We commit to employing every available technical and commercial resource to guarantee the delivery of followers of your chosen social networks to customers who have made a purchase. In addition, we pledge to provide a high quality service and to do our utmost to achieve the set objective.
6.2. No guarantee is given regarding the provision of a specific quantity of followers, likes, views, plays, etc. The constant, seamless, or flawless functionality of our services cannot be assured. Ondoxa cannot be held responsible for any fluctuations in the number of followers following the provision of the service, which may result from factors beyond their control.
6.3. Upon acquiring our service, you explicitly acknowledge and accept the nature of your purchase. Additionally, you undertake not to initiate any misleading disputes through the payment processor. Ondoxa Ltd shall be exempt from any liability arising from the performance of the Agreement between us to the fullest extent permitted by applicable law.
6.4. Our liability, in the event of non-compliance with these terms, is restricted to the direct loss or damage foreseeable as a consequence of our breach or the lack of reasonable care and skill. We bear no responsibility for any indirect or consequential loss or damage.
6.5. Should the Client feel that the expected result hasn't been achieved despite our efforts, they have the option to request a refund by providing pertinent details to support their claim. Upon receiving the request, we will assess its validity and, if found acceptable, initiate the reimbursement according to the terms outlined in our general sales conditions.
7. Intellectual Property Rights
7.1. All intellectual property rights pertaining to our trademarks, the Site, and the Service on a global scale are owned exclusively by Ondoxa Ltd (or our licensors where applicable). You are not granted any intellectual property rights in, or to, the Site or the Service beyond the right to use them in compliance with these terms. We thus retain the sole right to use the aforementioned materials and rights. Any reproduction, alteration, transfer, decompilation, reverse engineering, or other use of, or making accessible, Ondoxa's materials or intellectual property rights, not explicitly permitted under these terms or our instructions from time to time, is strictly prohibited.
7.2. You acknowledge and consent that any unauthorised use of Ondoxa's materials or intellectual property rights, aside from constituting a breach of the terms, may constitute a criminal offense. We reserve the prerogative to pursue legal recourse in cases of such unauthorised use of our intellectual property rights.
8. Personal Data
8.1. Upon registering an account with us or using the Site and/or the Service, your personal data shall be managed by us. We exclusively handle the personal data acquired during your engagement with the Site and the Service in accordance with the clauses delineated in our Privacy Policy, subject to periodic updates.
By creating an account and acknowledging these terms and conditions, you attest to having read and comprehended our Privacy Policy.
8.2. It is imperative to acknowledge that internet transmissions are inherently devoid of complete confidentiality or security. Communications or data you transmit through the Site and service may potentially be accessed or intercepted by third parties, notwithstanding any encryption specified for a particular transmission.
8.3. Through your interaction with the Site or any of the Services, you express consent to our gathering and use of technical information pertaining to the devices employed for accessing the Site, including associated software, hardware, and peripherals. This information is used to enhance our offerings and facilitate the provision of the Service to you.
9. Services Availability and Limitations
9.1. Our objective is to ensure continual accessibility to the Site. Nonetheless, intermittent technical issues or site maintenance may temporarily impede access to the Site and/or your account. We strive to give advance notice of such incidents.
9.2. We retain the discretion, though not the obligation, to limit the provision of our services to individuals or within specific geographic regions or jurisdictions. This discretion may be exercised on a case-by-case basis.
9.3. Furthermore, we reserve the right to regulate the quantities of any services offered and to discontinue the provision of any services at any given time. Any service offerings on this site are deemed invalid where prohibited by law. We do not warrant that the quality of any services, information, or other materials obtained by you will meet your expectations, nor do we guarantee the correction of errors in the services.
9.4. The Site may contain hyperlinks to external websites that are not controlled or operated by Ondoxa Ltd. Accordingly, we disclaim any responsibility for the functionality and content of such sites.
10. Governing Law and Jurisdiction
10.1. The legality and execution of these Terms and Conditions and the Agreement shall be overseen by Irish law.
10.2. Any dispute arising directly or indirectly out of these Terms and Conditions and the Contract shall be submitted to the competent court of the Customer's domicile where Ondoxa Ltd is the plaintiff, respectively to the Court of Waterford where the Customer is the plaintiff.
11. Miscellaneous
11.1. Ondoxa Ltd reserves the right to periodically update or change these Terms and Conditions. In the event that we apply any changes to these Terms, the Company will announce such modifications on this page, specifying the date of the last revision, and/or notify users through the Services' interface, via email, or by other reasonable means as mandated by applicable law. Nonetheless, users are accountable for regularly reviewing these Terms for revisions and updates. The revised Terms will be effective upon posting, or at a later date as specified therein, and will not apply retroactively. Users' continued access or use of the Website after the changes take effect will be construed as acceptance of the revised Terms.
11.2. If any part or provision of these Terms and Conditions is found to be invalid or unenforceable by applicable law or judge or other tribunal of competent jurisdiction, such provision shall be eliminated or limited to the minimum extent that most closely matches the intent of the original provision and the remainder of these Terms will continue in full force and effect.
11.3. No waiver by Ondoxa Ltd of any provision set forth in these Terms shall be interpreted as a continuing waiver of such provision or any other provision. Furthermore, the Company's failure to enforce any right or provision under these Terms of Use shall not be construed as a waiver of said right or provision.
11.4. Ondoxa Ltd will not be liable for any delay or failure of performance under these Terms and Conditions resulting from any Event of Force Majeure beyond its reasonable control, including, without limitation, natural disasters, government regulations, war, terrorism, labour disputes and power failures. The performance of the Contract and the resulting obligations, including payment obligations, shall be suspended for the duration of the case of force majeure, it being specified that the payment made for the current month during which the case of force majeure occurred shall nevertheless be retained. However, either party may exercise the right to terminate the agreement in accordance with Article 3.
12. Communication
To reach out to Ondoxa Ltd, you can email our support team at [email protected] or call us at +33 1 88 31 26 27. You can also send your request by post to: Ondoxa Ltd, Ground Floor, 14 Parnell Street, Waterford, X91 DW0H, Ireland.